Information Technology and IT Help Desk
The Information Technology and Help Desk team work hard to make sure that campus technology works smoothly for everyone-from students and faculty to alumni and visitors.
Our dedication to technological advances, computer protection and information management make it possible for the university to run efficiently.
Help Desk
Support is provided, on a limited basis, for viruses and networking by contacting the Information Technology Help Desk at 570-372-4502 or helpdesk@853961.com to make an appointment. You will need to bring your computer to the Information Technology Help Desk in the lower level of Seibert Hall.
The Help Desk can offer some assistance contacting your computer manufacturer’s technical support. A higher level of support is available on our recommended models of enterprise-class Dell and Apple computers.
Campus Wireless
The majority of campus is covered by Wi-Fi, including common outdoor spaces. Residence halls are 100 percent wireless featuring the eduroam Wi-Fi network.
Available networks are:
- SU-IoT is used by students to self-register IoT (Internet of Things) devices, such as gaming systems, smart home devices and more, onto a wireless network.
- Eduroam is used by all members of the Susquehanna community for computers, tablets or smart phones, and offers fast, secure, full-network access. It does not require users to re-register.
- SU-Guest is used solely for prospective families and visitors.
